Discovery

We first conducted several interviews with our internal users who use our product. Initially, we aimed to learn about general user tasks, but we discovered that the users wanted something that we did not know until we conducted the interviews. My role in this was working very closely with the Research team. While Research wrote the script, part of my job was to string together the initial invite to the target audience, describing our goals.

During the discovery phase of identifying the user goals and tasks, the research team, along with the designers, uncovered that our users want to issue a specific item in multiple ways to users. The tasks involved were reissuing, issuing new items, deactivating, and more.

Usability Testing

Prototype